|
What is included |
| Breakdown |
|
| Parts & Labour |
✓ |
| Hardware recovery |
✓ |
| OS Recovery |
✓ |
| Data Recovery (if valid backup exists) |
✓ |
| Support |
|
| Unlimited Telephone Support |
✓ |
| Unlimited Remote Support |
✓ |
| On-Site Support |
✓ |
| Server |
|
| Physical Server |
✓ |
| Virtual Server 1 |
✓ |
| Virtual Server 2 |
✓ |
| Additional Virtual Servers |
✓ |
| Server Optimisation |
✓ |
| Asset Registry |
✓ |
| Software Audit |
✓ |
| Internet Access Management |
✓ |
| Mobile Access Management |
✓ |
| Virtual Server Monitoring |
✓ |
| Virus Removal |
✓ |
| Malware Removal |
✓ |
| Pro-Active Server Monitoring |
|
| CPU Utilisation Metric Monitoring |
✓ |
| Disk Utilisation Metric Monitoring |
✓ |
| RAM Utilisation Metric Monitoring |
✓ |
| Server Keep Alive Monitoring |
✓ |
| Page File Usage Monitoring |
✓ |
| Event Viewer Monitoring |
✓ |
| System Temperature Monitoring |
✓ |
| CPU Temperature Monitoring |
✓ |
| Pro-Active Workstation Monitoring |
|
| CPU Utilisation Metric Monitoring |
✓ |
| Disk Utilisation Metric Monitoring |
✓ |
| RAM Utilisation Metric Monitoring |
✓ |
| Windows Updates |
|
| WSUS Maintenance |
✓ |
| WSUS Monitoring |
✓ |
| Server Security Updates |
✓ |
| Server Critical Updates |
✓ |
| Server Feature Updates |
✓ |
| Workstation Security Updates |
✓ |
| Workstation Critical Updates |
✓ |
| Update Frequency |
Monthly |
| Network |
|
| Switches |
✓ |
| Routers |
✓ |
| UPS |
✓ |
| Broadband Service |
✓ |
| Anti-Virus |
|
| Anti-Virus Monitoring |
✓ |
| Anti-Virus Managed Updates |
✓ |
| Server Virus Removal |
✓ |
| Server Malware Removal |
✓ |
| Workstation Virus Removal |
✓ |
| Workstation Malware Removal |
✓ |
| Anti-Virus Compliance |
✓ |
| Email |
|
| Exchange Monitoring |
✓ |
| Email Blacklist Monitoring |
✓ |
| Exchange Cumulative Update Installation |
✓ |
| Spam Monitoring |
✓ |
| Domain Name Management |
✓ |
| Back-ups |
|
| Backup Monitoring |
✓ |
| Backup Verification |
✓ |
| Disaster Recovery Planning |
✓ |
| Disaster Recovery Verification |
✓ |
| Fully Managed Backups |
✓ |
| Hours |
|
| Server reboot during working hours |
✓ |
| Server reboot during out of office hours |
✓ |
| Remote User Support |
✓ |
| On-site Support (Mon-Fri 9-5) |
✓ |
| Response Times |
|
| Next Working Day |
✓ |
| 8 hours |
✓ |